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FULL FREMANTLE 7 Elective Points
Course Details CPD Details
Code: LIVE81 AND 83
Date: 26th Nov 2019
Time: 9.00am
Duration: 3.5 Hours
Course Type: Elective
Points Accrued: 7 points

Description

PERFECTING CUSTOMER SERVICE (3.5 POINTS) LIVE83

Richard Boyd steps you through identifying the changes in the customer service mindset (expectations of honesty, engagement, communication, industry knowledge, and compliance with real estate legislation and standards) and how business management practices need to evolve to bridge the gaps between what used to work before the transparency of the digital economy and what customers now value and seek in their business dealings.

MANAGE CONFLICT AND DISPUTES (3.5 POINTS)

Richard Boyd presents this interesting workshop on managing conflict, particularly when at work and developing a conflict resolution strategy to more effectively manage conflict.  Lots of invaluable tips here.

Registration Price Registrations Close Registrations Available
General: $280.00 ea
Online registration for this event has closed
 

Venue Information

Venue Contact
Scoop Property

18 Norfolk Street, Fremantle

Organiser: Livepm
Phone:
Email: info@livepm.com.au

Testimonials

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"Richards experience in other industries mad the training exciting and interesting, highly recommend."  26/11/19

"Great! Can't wait for the sessions next year with Richard."  26/11/19

"Everything today was definitely something I would take in and use in the future".  26/11/19

"Richard was very informative and very knowledgeable, thank you."  11/9/19  Jodi Darlington

"Very informative, good speaker, well organised and a difference to the normal REIWA course."

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Refund Policy

There are no refunds for this event.