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Customer Service & Identity Protection Special
Course Details CPD Details
Code: LIVE80
Date: 13th Nov 2019
Time: 9.00am
Duration: 7 Hours
Course Type: Elective
Points Accrued: 7 points

Description

PERFECTING CUSTOMER SERVICE (3.5 POINTS) LIVE83

Richard Boyd steps you through identifying the changes in the customer service mindset (expectations of honesty, engagement, communication, industry knowledge, and compliance with real estate legislation and standards) and how business management practices need to evolve to bridge the gaps between what used to work before the transparency of the digital economy and what customers now value and seek in their business dealings.  

DATA AND IDENTITY PROTECTION (3.5 POINTS) LIVE82

A great workshop aimed at all real estate industry personnel covering data security within the office and on tablets and smart phones used for work. The material is referenced against the requirements of the Code of Conduct, The Privacy Act, REBA, Residential Tenancies Act and best practice around the 100 point ID check.  The concept of data and identity security includes backups, passwords and other security measures, as well as online protection against hacking, scams and the like.

Registration Price Registrations Close Registrations Available
General: $280.00 ea

Venue Information

Venue Contact
Osborne Park Bowling

31 Park Street, Tuart Hill

Once inside the building, turn left and at the Livepm sign, turn left again

FREE parking

Organiser: Livepm
Phone: +61407381147
Email: info@livepm.com.au

Testimonials

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"It was a great session, loved the science behind customer service" "Very knowledgeable presenter, easy to understand"

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Refund Policy

There are no refunds for this event.