all Courses



Property Managers: 2018 subjects are:

Registered Property Managers and Licensed Agents can attend this year's 3 hour mandatory CPD session which looks at domestic and family violence within a residential tenancy and proposed amendments to the Residential Tenancies Act aimed at assisting victims of domestic violence. We also cover the incidence of drug manufactoring labs in residential properties as well at communication strategies.  Please note that the training material on domestic violence may disturb some participants, if you are worried about the session content, please contact Jenny.

To view: Calendar & venues: (Book here) Property Managers

Sales Representatives  : 2018 subjects are:

This session will review the key provisions of the Australian Consumer Law (ACL) covered in 2013 in the context of the today’s real estate market. Specifically, we will be reviewing scenarios, case studies and activities to demonstrate potential ACL compliance issues in the context of the current residential real estate market in Western Australia (WA) over the past 12-18 months.  We will also look at the legislative environment and the legal framework in which contracts are written and special conditions are constructed.  We will consider examples of poorly written conditions and the impact these can have on the contracting parties. We will work through several poorly written conditions and apply a decision model to these in an attempt to rewrite them in a more appropriate way. 

To view: Calendar & venues (book here) Sales Reps

Licensed agents  : 2018 subjects are

Exactly the same as the Sales Reps:  Australian Consumer Law and writing special conditions.  This year, if you are a licensed agent specialising in property management, you have the option of attending the Mandatory CPD for Property Managers, since it would be more relevant to your day to day work.

To view: Calendar & venues (book here) Licensed Agents


Our latest thought provoking, relevant and perceptive 7 point elective.  This course gives a guide to dimensions of leadership in a real estate context and how adopting this way of 'doing' will drive the ability to create and sustain exceptional customer service outcomes and create positive workplaces for all concerned.  Deloitte has identified that culture has always been important to how organizations operate. So why is it getting so much attention lately? One reason is that regulators have come to the realization that without a culture of integrity, organizations are likely to view their ethics and compliance programs as a set of checkthe-box activities, or even worse, as a roadblock to achieving their business objectives.

Difficult customers and how to approach them (3.5 POINTS) 

Get a better understanding of why trauma and addictions can become part of every day life for some people and how to spot people affected in this way and how better to interact with them without creating a defensive or reactive outcome, which may lead to self-destructive, odd or aggression against you as a consequence.  Identify aggressive personality types and how to effectively manage them.

think before you list (3.5 points) 

Another new course designed to inform participants and presented by a building surveyor.

  • Understand the procedure, forms and costs associated with Unapproved Building works when listing and selling property.  What is the legal position of unapproved works, what are the implications for the new owner, being proactive, knowing the time frames and what are the typical costs in rectifying unauthorised work.
  • Pre-Listing and Pre-Purchase inspections and their value, building inspection clauses on the Offer and Acceptance, challenging a pre-purchase inspection
  • Energy Efficiency Assessments – the new WA Energy Efficiency protocols, tips and tricks in gaining approval, examples of upgraded energy compliance

statutory obligations - commercial (3.5 points) 

Continuing our commitment to provide relevant and interesting CPD to those in the commercial section, this course covers:

  • The change of use and change of classification process and the impact of current Building Standards including what conditions to include on an offer and acceptance, planning and building approval, costs in change of use
  • New Disability Access requirements
  • Energy Assessments and what they mean, including current legislation and compliance with minimum energy requirements
  • National Construction Code – Building Code of Australia Audits


This is a another great elective developed and delivered by Darryl Stewart from Esteem Legal.  Talk about securities, bank guarantees, the dilemma of assessing fair wear and tear among other topics relevant to commercial property specialists.


This course (previously called Compelling Selling) teaches how to approach selling and negotiating with others for positive win-win outcomes.  We look at how we develop defences and evolve into personality types as a result and what are the optimal strategies to make contact and sell to the 5 different personality types.  Learn how to identify and work with these types and what body language really conveys about a person you are dealing with.  We cover how to build the basis for a win-win outcome in every engagement and how to use and develop emotional intelligence for interpersonal professional relationship building and networking.


The digital landscape for business creates a whole new set of opportunities and issues to be aware of, and to deal with. This workshop covers the digital domain and explains what, why and how to proceed going online, and the risks and tasks you must face in doing so.

•  Target markets and website purposes, •  Website psychology and neuroscience of content, colours, look and feel, design and call to action, •  Digital business value expression and sales.
•  Trolls, bullying, Digital Graffiti & etiquette online, •  Google Places, Google +, tools, •  Social media & its role in business value creation, •  Facebook, Pinterest, Twitter, LinkedIn uses.
•  Skype, Cloud computing, DropBox, Zero Accounting for your business online.
•  Building customer relationships online, •  Industry selling sites.

Equal Opportunity - A Guide to the Real Estate Industry (3.5 points) 

This is a presentation by the Equal Opportunity specifically tailored to the real estate industry.  Learn to protect yourself and the agency from claims, learn about the claim process and work through a series of relevant and interesting scenarios.

PCR and Inspection Perfection (3.5 POINTS) 

Whether you rely on outsourced PCR's or do them yourself, this is a great course for property managers on the new legal requirements surrounding PCR's and inspections as well as various tools available to make life easier and delivered by an experienced trainer who used to run a business doing PCR's!


CPD Approval Number LIVE37 

This is our latest elective CPD course and is jam packed with interesting and RELEVANT information to help improve your professional knowledge.  We are excited to have a presentation from the Equal Opportunity Commission which has been tailored to the real estate industry and will cover cultural, racial and sexual discrimination and harassment case studies as well as providing strategies to assist you in your day to day dealings with not only the public, but people in your office.  Then Landgate will present a valuable session on the Interest Inquiry Register and examples and explanations of unusual titles and encumbrances.  Help protect yourself AND your agency against breaching the ACL for failing to disclose all material facts!  This session alone is a MUST attend.  We wrap up the day with RP Data, particularly on providing the best CMA possible - if you need to ask what is CMA then you should definitely come along to Risky Business! 

Building Blocks to customer service, communication and management  (7 points)

CPD Approval Number LIVE29          Presented by Richard Boyd         Conscious Business Australia

Finally, a course covering all aspects of ethics, values, leadership, marketing, sales, branding as well a key emotional intelligence.  This course aims to smash the perception of the real estate industry being unethical, predatory and self serving.  Topics include

  • Customer Service in the 21st Century
  • The changing face of business and consumers
  • The need for targetted total customer experiences for your clients
  • Personal values and their role in Self Leadership
  • Handling Conflict to create business opportunity
  • Digital and Conventional marketing in the New Economy
  • Creating consistency and reliability in your routines
  • The neuroscience of spaces and environments in influencing sales


Supervising your Trust Account Software (3.5 Points) 

CPD Approval Number LIVE11   Presented by Jenny Denness

Learn how to use your property management software to get the critical information you need to effectively supervise your property management and sales departments.  This course is not designed to teach you how to operate your trust account software, rather we aim to show you how to access the program to monitor your trust account operations. Make sure you can get the reports you need, whenever you need them.  DONT exclusively rely on your staff for this information.  Surprise your auditor with your knowledge and competence!  We will also give you pointers on protecting your trust account from fraud as well as setting up security controls on your database.  This course is for REST users.

Understanding your bank reconciliation (3.5 Points) 

CPD APPROVAL NUMBER LIVE10   Presented by Jenny Denness

Make sure you can confidently answer any queries your auditor may have about your Bank Reconciliation reports.  Be prepared for your forthcoming audit and avoid any nasty surprises!.  Licensee’s AND property managers alike will benefit from this hands on course in which we work through reconciling a trust account over several months.  That means we do THREE reconciliations.  Unfortunately we discover plenty of errors so we also cover how to correct them and not carry them forward month after month.  Trust me, I am a real estate agent and EVERY single agent in bona fide control should do this course.  Also great for trust accountants and property managers in learning trust account compliance.

Commercial Pitfalls (7 POINTS) $330

CPD APPROVAL NUMBER LIVE34   Presented by Darrell Stewart of Esteem Legaldarryl stewart Pty Ltd                           

  • Learn about the changes to the Retail Tenancies Act
  • "Know your Lease" - review of the problematic issues with leases
  • Case studies and how to avoid becoming a real life horror story!
  • Due Diligence 101 which focusses of what lawyers check on when dealing with a commercial lease or sale, including checklists which highlight the wide ranging areas that need to be looked at when selling or leasing commercial property.
  • Disclosures and what are required
  • Potential misleading and deceptive conduct issues
  • Legal updates about the latest leasing and sale contract decisions from the High Court, Supreme Court, District Court and SAT

This informative and interactive session will end with a presentation from Landgate focussing on resources for commercial agents.  

Technology and Compliance for smart phones and tablets (3.5 Points) 


Interactive session for IPhones, Ipads, Smart phones and tablets and focussing on how to use the latest technology available to the real estate industry, this is an introductory session to the use of these technologies.

  • Tips & Tricks for setting up your device including security measures
  • Pairing devices – hot spotting and blue tooth demonstrated and explained
  • Communication & Organisation – Email, contacts, calendars, tasks & reminders
  • Photos & Videos how to take, edit and store and relating to storing  and protecting clients identity
  • Siri, iCoud & Voice Recognition – explained and demystified
  • What real estate apps are available to you and what do they do

The Court Whisperer (3.5 POINTS) 

CPD Approval Number LIVE35  

Make your next court appearance as stress free and successful as possible.  This is a great workshop stepping you through preparing for court, correct documentation, service of notice, court etiquette and other tips.  Presented by a Licensed Agent who works as a property manager AND is a JP!  Feedback from experienced property managers who did this course last year was overwhelmingly positive. 

Resolving conflict at work (3.5 points) 

CPD APPROVAL NUMBER LIVE43   Presented by Richard Boyd

This is a great workshop on the types of conflict and how they impact upon business morally, legally and in terms of productivity.  Learn techniques for resolving conflict as well as designing and implementing a conflict resolution strategy.  Richard also discusses relevant legislation and the role of leadership in creating safe workplaces.  Ideal for property managers and licencees.

Data and identity protection (3.5 points) 

CPD Approval Number LIVE36   Presented by Richard Boyd

Lets ask the question - what is your IT plan for the agency??  Do you have an IT Plan??  Can you trust your IT people with the security and integrity of your network??  In todays environment this course is a must.

  • Security for your Computer, Smart Phones, Tablets & Network
  • What information do you hold and who is responsible for it
  • How can you protect the identify information of your clients
  • Backing up your data
  • Offsite backup & data storage who is in control of your data
  • Anti spam, Anti Virus and Identity Theft

Perfecting Property Management (7 Points) 

CPD Approval Number LIVE08   Presented by Jenny Denness

The art of property management is an ongoing learning curve and Livepm are the trainers to guide you through an informative day, with;

  1. Appraising property in an ever changing marketplace
  2. Legislation relating to property management including Restricted Dogs, Pools and Maintenance
  3. Risk Management – an ongoing awareness is needed
  4. Routine Inspections, keys, and other bits and pieces
  5. Case studies covering everything from the kitchen sink to noisy romantic tenants!!!!!!!
  6. Presentation from Landgate on titles and the Interest Inquiry register, not to be missed.

Trust Account Pitfalls (3.5 Points) 

CPD APPROVAL NUMBER LIVE14   Presented by Jenny Denness

Scenarios, case studies and activities to increase knowledge and awareness of trust account compliance and legislation
This course is ideal for Licensees AND those property managers finding themselves responsible for day to day trust accounting. A manual bank reconciliation to consolidate your knowledge is also completed.


CPD Approval Number LIVE12   

This course for sales reps is full of relevant scenarios and case studies to equip people with the knowledge and awareness to minimise potential dramas and catastrophic consequences. Learn valuable information you will use in the day to day life as a sales rep.  Landgate will also give a presentation covering free resources available through their website and a look at maps and titles.  Feedback on the Landgate presentation is always Fantastic.


CPD Approval Number LIVE09   Presented by Jenny Denness

Learn about the legislation governing real estate agents trust accounts and trust account compliance in general.  If you are a property manager that does any trust accounting at all, then this is a great starter course to learn about various legislations affect your daily trust accounting work.  Learn how to comply with trust account legislation and in doing do, ensure your licensee doesnt get into trouble through your mistakes!  We also cover how to correct common trust account problems and errors and enter corrections.  For example, calculating and then refunding overcharged management fees and GST, tenant rent refunds, bond top ups and refunds.

"This course is ideal for property managers new to trust accounting"


CPD Approval Number LIVE15   

This workshop is designed for the busy principal covering a wide range of case studies including sales, property management, trust accounts and general day to day agency scenarios. 


CPD APPROVAL NUMBER LIVE13   Presented by Jenny Denness

Interactive workshop for property managers covering common problem areas including trust accounts, squatters and general daily problems.  Also includes a presentation by Landgate about titles, memorandums, restrictive covenants and other instruments found on titles. 


CPPDSM4006a Establish and manage agency trust accounts ($400)

CPD APPROVAL NUMBER LIVE33    Presented by Jenny Denness

The CPPDSM4006a  provides students with a unit of competency towards the CPP40307 Certificate IV  in Property Services (Real Estate).  This unit will improve property managers understanding of trust accounting procedures and will assist in employability as a trust account manager.  Some more information on this course is here in the course brochure. Read more about our Complaints and Appeals Policy here.

Course requirements:

  • minimum of 18 years of age
  • Have a high level of verbal and written English (you will have to understand legal contracts and other documentatiion)
  • Employed in the Real Estate industry
  • Have your own laptop
Further information to assist students can be found here in our Participant Handbook.