all Courses



Property Managers: 2019 subjects are:

Registered Property Managers and Licensed Agents(who attended the Mandatory CPD for Property Managers in 2018) can attend this year's 3 hour mandatory CPD session which looks at the changes to the RTA to better assist victims of Family Domestic Violence and a closer look at the processes and practicalities in dealing with these changes, with the second half having a closer look at the abandonment of properties, the reasons and process. 

To view: Calendar & venues: (Book here) Property Managers

Sales Representatives  : 2019 subject is:

This session reviews specific aspects of the sign up to settlement process with a particular emphasis on how practices can be improved in order to minimise the potential for disputes and dissatisfaction for either the buyer or seller during the process or post settlement.

To view: Calendar & venues (book here) Sales Reps

Licenced agents  : 2019 subjects are

The session will commence with a close look at the changes to family and domestic violence (FDV) provisions within the Residential Tenancies Act 1987 (RTA).    The second part of the session will then look at business of managing risk within a residential agency, using a number of practical case studies to demonstrate improvement opportunities for all practitioners in bona fide control.

To view: Calendar & venues (book here) Licenced Agents

Commercial Registrants  : 2019 subjects are

The session starts with a refresher on the Commercial Tenancy (Retail Shops) Agreements Act 1985 (CTA) and a Leasing Agent or Property Manager’s responsibilities in relation to the Disclosure Statement.

It then continues into broader disclosure requirements under the Code of Conduct and Australian Consumer Law with particular emphasis on an Agent’s responsibilities with respect to Commercial Building Disclosure Program and identifying potential dangers in buildings for sale or lease.

To view: Calendar & venues (book here) Commercial Registrants (Agents, Reps or Property Managers)


The Department is reviewing ALL elective CPD courses and as a result, all electives are having to be be re-submitted to the Department for their approval.  We are continuing to submit courses and are awaiting approval on quite a few.

Leadership, Culture And Compliance (7 POINTS) LIVE75

Our latest thought provoking, relevant and perceptive 7 point elective.  This course gives a guide to dimensions of leadership in a real estate context and how adopting this way of 'doing' will drive the ability to create and sustain exceptional customer service outcomes and create positive workplaces for all concerned.  Deloitte has identified that culture has always been important to how organizations operate. So why is it getting so much attention lately? One reason is that regulators have come to the realization that without a culture of integrity, organizations are likely to view their ethics and compliance programs as a set of check the-box activities, or even worse, as a roadblock to achieving their business objectives.  Look at how to incorporate the Code of Conduct as an integral part of the business

Strata Sale Pitfalls (3.5 points) LIVE74

Tracey Mills presents this informative workshop to provide a better understanding of the differences between strata title sales and other freehold sales and the relevant documentation required.  It looks at risks involved in selling strata properties and how following procedures can minimise these risks. It also includes an update on the pending strata reform. If you are new to sales or have any doubts about selling strata titled property, this will be time well spent!

Commercial Insight (7 points) LIVE73

This is a another great elective developed and delivered by Darryl Stewart from Esteem Legal. He covers The Personal Property Securities Act 2009, fixtures and fittings and the PPSA, quiet enjoyment, breach notices and forfeiture and types of entities.  Very relevant and informative for all commercial real estate specialists.

JFGC and Communication Workshop (3.5 points) LIVE79

Tracey Mills delivers this information and interactive session giving an overview of the new changes to the Joint Form of General Conditions 2018, associated forms and changes that have been made to the Offer and Acceptance form. Activities and scenarios form part of the training including actively using the Joint Form of General Conditions to achieve a better understanding of its contents. 

Perfecting Your Real Estate Knowledge (7 points) 

Tracey Mills presents this workshop which looks at the many different areas of real estate relevant to your role.  Lots of scenarios and case studies on the misuse of trust accounts, listing property for sale or lease, overcoming objections, price and marketing techniques, strata title properties, and risks with documentation in relation to the ACL and Code of Conduct, misleading representations and minimising conflict.


Trust Account Theory and Problem Solving (3.5 Points) LIVE78

This is a great course for Licensed Agents and Property Managers and we look at what the legislation requires as opposed to best practice.  Lots of terminology explained, fraud prevention tips and the elements of a trust account bank reconciliation and the process in actually reconciling. 

Commercial Pitfalls (7 POINTS) 

 Presented by Darrell Stewart of Esteem Legal Pty Ltd                           

  • Learn about the changes to the Retail Tenancies Act
  • "Know your Lease" - review of the problematic issues with leases
  • Case studies and how to avoid becoming a real life horror story!
  • Due Diligence 101 which focusses on what lawyers check on when dealing with a commercial lease or sale, including checklists which highlight the wide ranging areas that need to be looked at when selling or leasing commercial property.
  • Disclosures and what are required
  • Potential misleading and deceptive conduct issues
  • Legal updates about the latest leasing and sale contract decisions from the High Court, Supreme Court, District Court and SAT

The Court Whisperer (3.5 POINTS) LIVE76

Make your next court appearance as stress free and successful as possible.  This is a great workshop stepping you through preparing for court, correct documentation, service of notice, court etiquette and other tips.  Presented by a Licensed Agent who works as a property manager AND is a JP!  Feedback from experienced property managers who did this course last year was overwhelmingly positive. 

Managing Conflict and Disputes (3.5 points) LIVE81

Richard Boyd presents this great workshop on the types of conflict and how they impact upon business morally, legally and in terms of productivity.  Learn techniques for resolving conflict as well as designing and implementing a conflict resolution strategy.  Richard also discusses relevant legislation and the role of leadership in creating safe workplaces.  Ideal for property managers and licencees.

Perfecting Customer Service (3.5 points) LIVE83

Richard Boyd steps you through identifying the changes in the customer service mindset (expectations of honesty, engagement, communication, industry knowledge, and compliance with real estate legislation and standards) and how business management practices need to evolve to bridge the gaps between what used to work before the transparency of the digital economy and what customers now value and seek in their business dealings.  

Data and Identity Protection (3.5 points) LIVE82

A great workshop aimed at all real estate industry personnel covering data security within the office and on tablets and smart phones used for work. The material is referenced against the requirements of the Code of Conduct, The Privacy Act, REBA, Residential Tenancies Act and best practice around the 100 point ID check.  The concept of data and identity security includes backups, passwords and other security measures, as well as online protection against hacking, scams and the like.

Perfecting Property Management (7 Points) 

The art of property management is an ongoing learning curve and Livepm are the trainers to guide you through an informative day, with;

  1. Appraising property in an ever changing marketplace
  2. Legislation relating to property management including Restricted Dogs, Pools and Maintenance
  3. Risk Management – an ongoing awareness is needed
  4. Routine Inspections, keys, and other bits and pieces
  5. Case studies covering everything from the kitchen sink to noisy romantic tenants!!!!!!!
  6. Presentation from Landgate on titles and the Interest Inquiry register, not to be missed.

Commercial Challenges (7 Points) LIVE80

Another elective presented by Darryl Stewart from Esteem Legal and it covers:

  • Leasing incentives and clawbacks
  • Mistake and rectification
  • What to expect
  • Ipso Facto – you can’t terminate for that
  • Documentation required for lodging a claim
  • The latest court decisions relevant to commercial transactions

Designed to refine the skills and knowledge of dedicated commercial real estate operatives.



CPPDSM4006a Establish and manage agency trust accounts ($400)

CPD APPROVAL NUMBER LIVE33    Presented by Jenny Denness

The CPPDSM4006a  provides students with a unit of competency towards the CPP40307 Certificate IV  in Property Services (Real Estate).  This unit will improve property managers understanding of trust accounting procedures and will assist in employability as a trust account manager.  Some more information on this course is here in the course brochure. Read more about our Complaints and Appeals Policy here.

Course requirements:

  • minimum of 18 years of age
  • Have a high level of verbal and written English (you will have to understand legal contracts and other documentatiion)
  • Employed in the Real Estate industry
  • Have your own laptop
Further information to assist students can be found here in our Participant Handbook.