Browse Courses

ELECTIVE CPD COURSES

FIRST AID FOR REAL ESTATE (7 POINTS) LIVE141

This course applies to all real estate personnel who may be required to provide CPR or perform a first aid response in an emergency situation.  Property Managers, Sales Reps and Agents as part of their job are often in a client’s property and out in the community on a daily basis.  This course equips them with the skills to deal with an emergency situation and be able to help, be it during a routine or final bond inspection or at property viewings.  You will be required to do an online component prior to attending the 3 hour face to face session.

• Perform CPR on a casualty who has suffered a cardiac arrest
• Access and operate an Automated External Defibrillator (AED) during a cardiac arrest
• Provide first aid in accordance with first aid principles and practices
• Participate in a variety of first aid scenarios

MENTAL HEALTH AWARENESS AT WORK (7 POINTS) LIVE175

Lucas Richmond from First Aid Certified presents this important workshop on ethical and empathetic responsibilities placed on employers when dealing with clients who may have mental health issues or are in situations which may cause or aggravate mental health.  The 4 hours online content provides information on:

• Understanding the concept of mental health and its impact on overall wellbeing
• Depression – signs, symptoms and impact on employees
• Anxiety – common disorders and their effects on workplace performance
• Bipolar disorder – complexities and challenges in the workplace
• Post Traumatic Stress Disorder (PTSD) – understanding PTSD triggers and how they may manifest in the workplace
• Psychosis – clarifying misconceptions and its impact on peoples perceptions and behaviors
• Schizophrenia – dispelling the myths

The remaining 3 hours is a face to face presentation providing strategies, solutions and the workplace situations unique to real estate can affect employees mental health and strategies to recognise and respond appropriately.

RTA AMENDMENTS COMPLIANCE (3.5 POINTS) LIVE176

After our in depth looks at the amendments to the RTA in Parts A and B, this NEW course revises all the changes, the new forms and new procedures required to effectively manage your portfolio.  Some case studies are starting to emerge giving a clearer picture of how the changes are intended to operate.

2024 RTA AMENDMENTS PART A (3.5 POINTS) LIVE170

Join Vicky Knight and work through the latest RTA Amendments specifically:

• Rent increases
• Rent Bidding
• Pets
• Modifications to property
• Owner and Property Manager’s obligations
• Terminology, forms and the Regulations

Work through the legislative changes with a view to modifying and introducing new processes and procedures.

2024 RTA AMENDMENTS PART B (3.5 POINTS) LIVE172

This course works through the major changes to the handling of bonds and bond disputes, specifically:

• the types of applications that can be made to the Commissioner including notice, submission requirements, giving of reasons and referral to the Magistrates court.
• Disputes to be determined in the Magistrates court
• Security Bonds and the new processes required around the release of bonds and the new legislative requirements.
• Retaliatory action by Landlords

The focus will continue to be on the legislative changes and what new processes you can adopt to be compliant, responsive and up to date.

HEALTH AND WELLBEING AT WORK (3.5 POINTS) LIVE153

MANAGING PSYCHOSOCIAL HAZARDS AT WORK (7 POINTS) LIVE151

This  workshop looks at the new Respect at Work Act and the updated OSH Act and Regulations on psychological safety in the workplace, the definitions, the obligations and  what it means now for employers and employees, specific to the real estate industry.  We identify the risk factors, including bullying, harassment etc and look at ways to improve what we do to minimise the risks of stress and anxiety.

UNUSUAL SALE SCENARIOS (3.5 POINTS) LIVE152

This course is perfect for newer sales professionals and covers lots of sale situations that are NOT run of the mill!  Tina gets into the nitty gritty of writing offers involving enduring powers of attorney, normal powers of attorney, land when no titles have been issued yet, death of the vendor or buyer before settlement, investigating encumbrances and what to put on the offer and how to handle tricky special conditions.  Lots to get through, lots of case studies and activities and there is also bound to be plenty of sharing stories of unusual sales with your peers!  Great for Sales Administrators as well.

WHY ARE YOU YELLING? (3.5 POINTS) LIVE122

Learn a lot in this important workshop  concentrating on and identifying the types of conflict and in what context and situation property managers, agents and sales reps find themselves having to deal with people who yell!   Lots of scenarios and case studies  all aimed around the concept of how having ‘better conversations’ earlier on, can often avoid conflict escalating.

PROPERTY COMPLIANCE AND SAFETY ISSUES (3.5 POINTS) LIVE147

This course reviews the knowledge property managers and sales reps need to have about the legislative compliance and safety requirements for rental properties and strategies on when and how they need to be addressed and managed to ensure minimal risk to the agency, owner and tenant. (Not just RCD’s and Smoke Alarms!)

MAINTENANCE MANAGEMENT (3.5 POINTS) LIVE143

A workshop covering the various legislative requirements of maintenance, repairs and improvements, managing contractors, quotes, work orders, tenant and owner obligations.

PM INSURANCES MASTERCLASS (3.5 POINTS) LIVE150

Michelle looks at the knowledge property managers need to have about the legislative requirements on property insurances that relate to rental properties, managing claims and importantly the management of policies to minimise risk to the agency, the owner and the tenant.

PERFECTING  ROUTINE INSPECTIONS (3.5 POINTS) LIVE133

Everything you need to know and didn’t think you’d need to know about inspections is covered here, including compliance issues when completing routine inspections, the purpose and focus of routine inspections, photos, tracking property changes through the tenancy, reporting to owners and tenants, maintenance and issuing breach notices.

PERFECTING FINAL BONDS (AND AVOID DISPUTES) (3.5 POINTS) LIVE135

This session  concentrates on compliance issues when completing final bond inspections, best practice tips on what to document, photos, organising owner maintenance, tenant damage, your management authorisations and negotiating outcomes and mediating disputes.

CRYPTO CURRENCY, BLOCKCHAIN AND REAL ESTATE TRANSACTIONS  (3.5 POINTS) LIVE136

If you think crypto currency and blockchain technology will never be on the real estate landscape, this course with Richard Boyd will make you think again.  Real estate is now entering a new phase of being accessed by blockchain and crypto currency investors, buyers and sellers, the real estate industry must understand this whole new type of business process and technology, to stay relevant.

TOOL BOX FOR PROPERTY MANAGERS (3.5 POINTS) LIVE138 Available online too

Another great workshop  covering lots of ‘now what’ situations including managing change of tenancies, requests for alterations to the property, additional occupants and pets.  Best Practice for managing tenancies when the tenant is suffering illness and mental health issues, death of a tenant and other situations that occur during a tenancy

 MANAGING STRATA FOR PROPERTY MANAGERS (3.5 POINTS) LIVE113

This workshop steps you through this workshop for property managers on the differences and requirements for managing strata titled property as a result of the Strata Title Act reforms including breach notices and other relevant changes.

BDM1 THE APPRAISAL (3.5 POINTS) LIVE169

This course looks at the Business Development side of property management concentrating on the appraisal process from lead up to sign up.

BDM2 THE MANAGEMENT CONTRACT (3.5 POINTS) LIVE116

With this course Michelle continues to focus on the Business Development side of property management concentrating on the Management Authority.  So much to cover here!

STRATA SALE PITFALLS (3.5 POINTS) LIVE91 

Learn lots in this informative, interactive workshop providing a complete overview of the  Strata Reform. Some key focus area’s include changes to the Strata Titles Act,  the introduction to the two new forms of strata and the the latest documentation that is required when selling a Strata Title property.

PERFECTING PROPERTY MANAGEMENT (7 POINTS) LIVE167

Presented by well respected property manager Vicky Knight, this workshop looks more to the theory of property management and is perfect for new property managers and a great refresher for more experienced PM’s;

• A review of the legislation affecting the day to day job of a Property Manager
• Get to Know your Management Authority, Lease Agreement and the Form 1 AC for tenants
• Best Practice around Routine and Final Bond Inspections, the Appraisal process and Maintenance
• Handling complaints and reviewing a Dispute Resolution policy
• Being Safe at work, reviewing Occupational Safety and Health legislation with the daily work carried out by PM’s
• Case Studies and Scenarios relating to all of these topics.

PERFECTING DATES AND FORMS (3.5 POINTS) LIVE155 Available online too

Vicky Knight takes you step by step through the tenancy termination process looking at appropriate usage of Forms 1A, 1B and 1c as well processes around ending a tenancy because of FDV including the whole notice and final bond inspection requirements.  We then turn our attention to the management and timing of lease renewals and rent increases with our final topic being all the uses of Form 19.  Perfect information to assist property managers.

CYBER-SECURING YOUR BUSINESS (7 POINTS) LIVE88 

The United Nations has warned that 2020 will be the year when cyber crime and associated data theft crimes will become widespread in the SME business sectors, as the theft technologies become more sophisticated.  Richard Boyd will step you through the trends for 2020, developing a Risk Management Plan, securing all of your devices, how to mitigate Cloud based risk, firewall and anti-virus weaknesses and risks, legal and insurance issues when incidents occur, IOT and AI risks that need to be understood and Identity Integrity principles.

CONTROLLING THE ‘BUSY’ (3.5 POINTS) LIVE164 

This is a vitally important workshop  which starts by looking at the risks that arise because of poor time management and offers strategies to better manage time, prioritize tasks and be more effective at work and how these strategies reduce risk.  We then focus on being safe at work and this presentation identifies the risks faced each day by property managers and sales reps when leaving the office to show properties and conduct inspections and offers valuable strategies in how to safe and stay safe. (Previously called The Daily Juggle LIVE86)

COMMERCIAL INSIGHT (7 POINTS) LIVE73

This is a another great elective developed and delivered by Darryl Stewart from Esteem Legal. He covers The Personal Property Securities Act 2009, fixtures and fittings and the PPSA, quiet enjoyment, breach notices and forfeiture and types of entities.  Very relevant and informative for all commercial real estate specialists.

TRUST ACCOUNT THEORY AND PROBLEM SOLVING (3.5 POINTS) LIVE78

This is a great course for Licensed Agents and Property Managers and we look at what the legislation requires as opposed to best practice.  Lots of terminology explained, fraud prevention tips and the elements of a trust account bank reconciliation and the process in actually reconciling.

COMMERCIAL PITFALLS (7 POINTS) LIVE142

Presented by Darrell Stewart of Esteem Legal Pty Ltd

• Learn about the changes to the Retail Tenancies Act, assignments and release of guarantees
• “Know your Lease” – review of the problematic issues with leases
• Lease and Contracting drafting including the use of templates and drafting special conditions
• Encroachments and Adverse Possession, what to do and tips for dealing with these situations.
• Guarantees and Indemnities, why they fail and case law examples.
• Disclosures and what are required
• Potential misleading and deceptive conduct issues

MANAGING CONFLICT AND DISPUTES (3.5 POINTS) LIVE81

Richard Boyd presents this great workshop on the types of conflict and how they impact upon business morally, legally and in terms of productivity.  Learn techniques for resolving conflict as well as designing and implementing a conflict resolution strategy.  Richard also discusses relevant legislation and the role of leadership in creating safe workplaces.  Ideal for property managers and licensees.

PERFECTING CUSTOMER SERVICE (3.5 POINTS) LIVE83

Richard Boyd steps you through identifying the changes in the customer service mindset (expectations of honesty, engagement, communication, industry knowledge, and compliance with real estate legislation and standards) and how business management practices need to evolve to bridge the gaps between what used to work before the transparency of the digital economy and what customers now value and seek in their business dealings.

DATA AND IDENTITY PROTECTION (3.5 POINTS) LIVE154

A great workshop aimed at all real estate industry personnel covering data security within the office and on tablets and smart phones used for work. The material is referenced against the requirements of the Code of Conduct, The Privacy Act, REBA, Residential Tenancies Act and best practice around the 100 point ID check.  The concept of data and identity security includes backups, passwords and other security measures, as well as online protection against hacking, scams and the like.

COMMERCIAL CHALLENGES (7 POINTS) LIVE80

Another elective presented by Darryl Stewart from Esteem Legal and it covers:

• Leasing incentives and clawbacks
• Mistake and rectification
• What to expect
• Ipso Facto – you can’t terminate for that
• Documentation required for lodging a claim
• The latest court decisions relevant to commercial transactions

Designed to refine the skills and knowledge of dedicated commercial real estate operatives